NEW YORK STATE NEW CAR LEMON LAW CONSU MER BILL OF RIGHTS

NEW YORK STATE NEW CAR LEMON LAW

CONSU MER BILL OF RIGHTS

(1)

In addition to any warranties offered by the manufacturer, your new car, if
purchased and registered in New York State, is warranted against all material
defects for 18,000 miles or two years, whichever comes first.

(2)

You must report any problems to the manufacturer, its agent, or authorized
dealer.

(3)

Upon notification, the problem must be corrected free of charge.

(4)

If the same problem cannot be repaired after four or more attempts; or if your car
is out of service to repair the problem for a total of 30 days during the warranty
period; or if the manufacturer or its agent refuses to repair the substantial defect
or condition within 20 days of receipt of notice sent by receipt requested; then
you may be entitled to either a comparable car or a refund of your purchase
price, plus license and registration fees, minus a mileage allowance only if the
vehicle has been driven more than 12,000 miles. Special notification
requirements may apply to motor homes.

(5)

A manufacturer may deny liability if the problem is caused by abuse, neglect, or
unauthorized modification of the car.

(6)

A manufacturer may refuse to exchange a comparable car or refund
your purchase price if the problem does not substantially impair the
value of your car.

(7)

If a manufacturer has established an arbitration procedure, the
manufacturer may refuse to exchange a comparable car or
refund your purchase price until you first resort to the
procedure.

(8)

If the manufacturer does not have an arbitration procedure,
you may resort to any remedy by law and may be entitled
to your attorney's fees if you prevail.

(9)

No contract or agreement can void any of these rights.

(10)

As an alternative to the arbitration procedure made
available through the manufacturer, you may instead
choose to submit your claim to an independent
arbitrator, approved by the Attorney General. You
may have to pay a fee for such an arbitration. Contact
your local consumer office or Attorney General's office
to find out how to arrange for independent arbitration.

http://www.ag.ny.gov

To participate in the New York State Auto Leasing

To participate in the New York State Auto Leasing Excess Wear and
Damage Arbitration Program, you must complete the attached form. Be
as accurate and complete as possible. You may send this form
electronically or by regular mail. Please attach copies of all relevant

documents (including your purchase or lease agreement, all service or work orders relating to the problem
for which you seek this arbitration, and any correspondence between you and the manufacturer or its
authorized dealer relating to such problem). DO NOT SEND ORIGINAL DOCUMENTS. Sign and
return the completed form, together with your documents, to:

New York State Attorney General's Office

120 Broadway --3rd floor

New York, NY 10271

Attention: EXCESS WEAR AND DAMAGE ARBITRATION UNIT.

Or Email to: NYAG.LemonLaw@ag.ny.gov

The Attorney General's Office will review your form and advise you whether your claim is accepted in the
arbitration program. If the form is accepted, you will be notified by the Attorney General's Office which
will then forward your form and documents to the New York State Dispute Resolution Association
(NYSDRA), the Program Administrator. NYSDRA will then notify you to send it the required $75 filing
fee. Upon receipt of the filing fee, NYSDRA will begin processing your claim. If your form is rejected by
the Attorney General=s Office, it will be returned to you with a statement indicating the reason for its
rejection.

http://www.ag.ny.gov

To participate in the New York State Used Car Lemon Law

To participate in the New York State Used Car Lemon Law
Arbitration Program, you must complete the attached form. Be as
accurate and complete as possible. You may send this form
electronically or by regular mail. Please attach copies of all

relevant documents (including your purchase or lease agreement, all service or work orders relating
to the problem for which you seek this arbitration, and any correspondence between you and the
manufacturer or its authorized dealer relating to such problem). DO NOT SEND ORIGINAL
DOCUMENTS. Sign and return the completed form, together with your documents, to:

New York State Attorney General's Office

120 Broadway --3rd floor

New York, NY 10271

Attention: USED CAR LEMON LAW ARBITRATION UNIT.

Or Email to: NYAG.LemonLaw@ag.ny.gov

The Attorney General's Office will review your form and advise you whether your claim is accepted
in the arbitration program. If the form is accepted, you will be notified by the Attorney General's
Office which will then forward your form and documents to the New York State Dispute
Resolution Association (NYSDRA), the Program Administrator. NYSDRA will then notify you to
send it the required $120 filing fee. Upon receipt of the filing fee, NYSDRA will begin processing
your claim. If your form is rejected by the Attorney General=s Office, it will be returned to you with
a statement indicating the reason for its rejection.

http://www.ag.ny.gov

To participate in the New York State New Car Lemon Law

To participate in the New York State New Car Lemon Law

Arbitration Program, you must complete the attached form. Be as accurate and complete as possible.
You may send this form electronically or by regular mail. Please attach copies of all relevant
documents (including your purchase or lease agreement, all service or work orders relating to the
problem for which you seek this arbitration, and any correspondence between you and the
manufacturer or its authorized dealer relating to such problem). DO NOT SEND ORIGINAL
DOCUMENTS. Sign and return the completed form, together with your documents, to:

New York State Attorney General's Office

120 Broadway --3rd floor

New York, NY 10271

Attention: NEW CAR LEMON LAW ARBITRATION UNIT.

Or Email to: NYAG.LemonLaw@ag.ny.gov

The Attorney General's Office will review your form and advise you whether your claim is accepted
in the arbitration program. If the form is accepted, you will be notified by the Attorney General's
Office which will then forward your form and documents to the New York State Dispute
Resolution Association (NYSDRA), the Program Administrator. NYSDRA will then notify you to
send it the required $250 filing fee. Upon receipt of the filing fee, NYSDRA will begin processing
your claim. If your form is rejected by the Attorney General=s Office, it will be returned to you with
a statement indicating the reason for its rejection.

http://www.ag.ny.gov

Lemon Law NY Statutory Warranty Length:

Statutory Warranty Length:

Miles of Operation	Duration of Warranty
18,001-36,000 miles	90 days or 4,000 miles
36,001-79,999 miles	60 days or 3,000 miles
80,000-100,000 miles	30 days or 1,000 miles

Warranty Requirements:

Auto dealers are required by law to provide you a written warranty to covers the following parts:

Engine:	lubricated parts, water pump, fuel pump, manifolds, engine block, cylinder head, rotary engine housings and flywheel.
Transmission:	the transmission case, internal parts, and the torque converter.
Drive Axle:	the front and rear axle housings and internal parts, axle shafts, propeller shafts and universal joints.
Brakes:	master cylinder, vacuum assist booster wheel cylinders, hydraulic lines and fittings and disc brake calipers.
Steering:	the steering gear housing and all internal parts, power steering pump, valve body, piston and rack
Other Parts:	Radiator, Alternator, Generator, Starter, and Ignition System (excluding battery)

A Dealer's Duty to Repair: A reasonable chance for an auto dealer to repair a problem for a used car is considered to be:

• three or more repair attempts and the problem continues to exist; OR
• the car is out of service by reason of repair for a cumulative total of 15 days or more (although unavailability of parts may extend this time).

Exceptions When an Auto Dealer May Not Be Required to Provide a Refund:

• the problem does not substantially impair the value of the car to the consumer; OR
• the problem is a result of abuse, neglect or unauthorized alteration of the car.

What consumers should do if they become aware of a problem with the car:

• immediately report any malfunction or defect of a covered part to the dealer and request the necessary repairs. If the consumer has notified the dealer of a problem within the warranty period, the dealer must make the repair even if the warranty has subsequently expired.
• keep careful records of all complaints and copies of all work orders, repair bills and correspondence.

http://www.ag.ny.gov

Used Car Lemon Law Fact Sheet

Used Car Lemon Law Fact Sheet

The Used Car Lemon law provides a legal remedy for consumers who are buyers or lessees of used cars that turn out to be lemons. The law requires dealers to give consumers a written warranty. Under this warranty, dealers must repair, free of charge, any defect in covered parts. If the dealer is unable to repair the car after a reasonable number of attempts, the consumer is entitled to a full refund.

Cars Covered by the Used Car Lemon Law Include any car that:

• was purchased, leased or transferred after the earlier of 18,000 miles or two years from original delivery; AND
• was purchased or leased from a New York dealer; AND
• had a purchase price or lease value of at least $1,500; AND
• has been driven less than 100,000 miles at the time of purchase/lease; AND
• is used primarily for personal purposes.

http://www.ag.ny.gov

Lemon Law NY Duty to Repair:

Duty to Repair:

A reasonable chance for a manufacturer or its authorized agent to repair a problem for a new car is considered to be:

• Four or more attempts to repair and the problem continues to exist; OR
• The car is out of service by reason of repair of one or more problems for a cumulative total of 30 days or more.

Exceptions when manufacturers may not be required to provide a refund or replacement:

• The problem does not substantially impair the value of the car to the consumer; OR
• The problem is a result of abuse, neglect or unauthorized alteration of the car.

What consumers should do if they become aware of a problem with the car:

• Immediately report any defect or "condition" either directly to the manufacturer or to its authorized dealer. If the consumer reports the problem to the dealer, the law requires the dealer to forward written notice to the manufacturer within seven days.
• Keep careful records of all complaints and copies of all work orders, repair bills and correspondence.
• Contact the Department of Motor Vehicles at 518-474-8943 if there are problems obtaining repair orders.

http://www.ag.ny.gov

New Car Lemon Law Fact Sheet

New Car Lemon Law Fact Sheet

The New York State New Car Lemon Law provides a legal remedy for consumers who are buyers or lessees of new cars and certain "used" cars that turn out to be "lemons." If a car does not conform to the terms of its written warranty and the manufacturer or its authorized agent is unable to repair the car after a reasonable number of attempts, a consumer is entitled to a refund or replacement.

Cars covered by the law include any car that:

• Was covered by a warranty at original delivery; AND
• Was purchased, leased or transferred within the earlier of 18,000 miles or two years from the date of original delivery; AND
• Was either purchased, leased or transferred in New York State or is presently registered in the state; AND
• Is used primarily for personal purposes.

http://www.ag.ny.gov

Lemon Law NY

Lemon Law

The New Car and Used Car Lemon Laws provide a legal remedy for buyers or lessees of new and used cars that turn out to be lemons. If your car does not conform to the terms of the written warranty and the manufacturer or its authorized dealer is unable to repair the car after a reasonable number of attempts, you may be entitled to a full refund.

http://www.ag.ny.gov