NEW YORK STATE NEW CAR LEMON LAW
CONSU MER BILL OF RIGHTS
(1)
In addition to any warranties offered by the manufacturer, your new car, if
purchased and registered in New York State, is warranted against all material
defects for 18,000 miles or two years, whichever comes first.
purchased and registered in New York State, is warranted against all material
defects for 18,000 miles or two years, whichever comes first.
(2)
You must report any problems to the manufacturer, its agent, or authorized
dealer.
dealer.
(3)
Upon notification, the problem must be corrected free of charge.
(4)
If the same problem cannot be repaired after four or more attempts; or if your car
is out of service to repair the problem for a total of 30 days during the warranty
period; or if the manufacturer or its agent refuses to repair the substantial defect
or condition within 20 days of receipt of notice sent by receipt requested; then
you may be entitled to either a comparable car or a refund of your purchase
price, plus license and registration fees, minus a mileage allowance only if the
vehicle has been driven more than 12,000 miles. Special notification
requirements may apply to motor homes.
is out of service to repair the problem for a total of 30 days during the warranty
period; or if the manufacturer or its agent refuses to repair the substantial defect
or condition within 20 days of receipt of notice sent by receipt requested; then
you may be entitled to either a comparable car or a refund of your purchase
price, plus license and registration fees, minus a mileage allowance only if the
vehicle has been driven more than 12,000 miles. Special notification
requirements may apply to motor homes.
(5)
A manufacturer may deny liability if the problem is caused by abuse, neglect, or
unauthorized modification of the car.
unauthorized modification of the car.
(6)
A manufacturer may refuse to exchange a comparable car or refund
your purchase price if the problem does not substantially impair the
value of your car.
your purchase price if the problem does not substantially impair the
value of your car.
(7)
If a manufacturer has established an arbitration procedure, the
manufacturer may refuse to exchange a comparable car or
refund your purchase price until you first resort to the
procedure.
manufacturer may refuse to exchange a comparable car or
refund your purchase price until you first resort to the
procedure.
(8)
If the manufacturer does not have an arbitration procedure,
you may resort to any remedy by law and may be entitled
to your attorney's fees if you prevail.
you may resort to any remedy by law and may be entitled
to your attorney's fees if you prevail.
(9)
No contract or agreement can void any of these rights.
(10)
As an alternative to the arbitration procedure made
available through the manufacturer, you may instead
choose to submit your claim to an independent
arbitrator, approved by the Attorney General. You
may have to pay a fee for such an arbitration. Contact
your local consumer office or Attorney General's office
to find out how to arrange for independent arbitration.
available through the manufacturer, you may instead
choose to submit your claim to an independent
arbitrator, approved by the Attorney General. You
may have to pay a fee for such an arbitration. Contact
your local consumer office or Attorney General's office
to find out how to arrange for independent arbitration.
http://www.ag.ny.gov
