Duty to Repair:
A reasonable chance for a manufacturer or its authorized agent to repair a problem for a new car is considered to be:
- Four or more attempts to repair and the problem continues to exist; OR
- The car is out of service by reason of repair of one or more problems for a cumulative total of 30 days or more.
Exceptions when manufacturers may not be required to provide a refund or replacement:
- The problem does not substantially impair the value of the car to the consumer; OR
- The problem is a result of abuse, neglect or unauthorized alteration of the car.
What consumers should do if they become aware of a problem with the car:
- Immediately report any defect or "condition" either directly to the manufacturer or to its authorized dealer. If the consumer reports the problem to the dealer, the law requires the dealer to forward written notice to the manufacturer within seven days.
- Keep careful records of all complaints and copies of all work orders, repair bills and correspondence.
- Contact the Department of Motor Vehicles at 518-474-8943 if there are problems obtaining repair orders.