Chat Help

Live Chat Help

Chat Schedule
Accessing a chat
Pre-Submit Questions
Entering the Chat Room
Participating in a Chat
Exiting the Chat Room
Chat Transcripts

Chat Schedule

  • The Chat Index page lists our scheduled chats
  • All chat schedules are displayed in Eastern Time
  • Chats conclude 60 minutes from the listed start time

Accessing a Chat

You can enter the chat room one hour prior to the scheduled start time of the event although questions may be submitted up to 5 days prior to the event.
  • Click on the Title of the chat from the Chat Index page
  • Click on the "Continue..." link after verifying the topic relates to your concern
  • Complete login using your's SM  community account. If you need an account, complete our free registration
  • Grant permission to run the chat program
    • Enable JavaScript: The chat program requires the use JavaScript to open the chat window. JavaScript must be enabled in your browser settings to access a chat room
    • Disable Pop-up blocking: The applet window may be considered by some browsers or programs to be a "pop-up" window. If the program does not move past this point, turn off any pop-up settings you may have running
    • Java Plug-in: Netscape browsers may require a Java Plug-in download before you are allowed to enter a chat room. Click here to download a Netscape Java plug-in
  • Click on the "Click here to enter the Live chat" button to agree to the participation disclaimer and open the chat window
It may take a moment or two to load the chat program. The chat program works best with Internet Explorer version 4.0 or higher and Netscape version 4.7 or higher.

Pre-Submit Questions

You are permitted to submit a question up to 5 days prior to the start of a chat event. We'll make every attempt to address as many questions as possible during the chat event but can't guarantee all questions will be addressed. Please limit your question to a single concise submission of 1,500 characters or less.

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